Frequently Asked Questions

Everything you need to know about your Level Up style journey.

What is the typical shipping timeframe within Canada?

We offer expedited shipping across Canada. Standard orders typically arrive within 3-7 business days, while express options are available at checkout for 1-2 day delivery.

Do you offer international shipping outside of Canada?

Currently, Level Up Games Canada focuses on serving our domestic customers to ensure the fastest delivery times and lowest shipping rates possible.

What is your return policy for apparel and accessories?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops may have specific final sale conditions.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

Are your products officially licensed?

Yes, all gaming-themed fashion and apparel sold at Level Up Games Canada are 100% officially licensed and sourced directly from reputable manufacturers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), Shopify Pay, Apple Pay, and Google Pay for a secure and seamless checkout experience.